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Posts: 1
Registered: ‎07-26-2018

Worst Customer Service Ever

My 55 inch insignia 4K Roku tv all of a sudden just wasn’t getting any power. I took the tv into my local Best Buy with my receipt in hopes of getting the situation fixed. Instead, the manager directed me to the geek squad repair team. I had to call geek squad, set up an appointment to get my tv repaired. I set up the appointment, however tonight I wanted to call and reschedule the appointment. I sat on the phone for over an hour and a half. 1 hour and 35 minutes on the phone waiting for someone to answer. I’ve never had worse customer service in my life. What an absolute joke, I do all of my technology shopping with Best Buy, I’ve spend way too much money here but I did it because I used to get excellent customer service and felt like I was going to get the best service as opposed to others. Boy was I wrong. I’ve seriously considered not spending another dime in a Best Buy after this experience. Beyond terrible and inexcusable!
Posts: 2,248
Topics: 29
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Solutions: 118
Registered: ‎10-19-2017

Re: Worst Customer Service Ever

Hello LifeofTy,


Welcome to the forums!


I appreciate you taking the time to write us about your experience at your local Best Buy and on the phones. This is not the experience I want for you and, I’d be just as upset if it were to happen to me. I’m happy to address your concerns moving forward.


We do our best to be convenient and professional in every aspect to our customers. You can always contact the Geek Squad Team over the phone, or you can schedule a consultation with a local Geek Squad agent here. I am more than happy to get this documented for you at a corporate level for internal review. First, I am going to need some more details from you.


By clicking on the blue “Private Message” button next to my signature, please private message me with your order number or Customer Service PIN off of your receipt, full name, phone number, and e-mail address connected to your account. Let me know if you have any other questions.


I look forward to hearing from you!

Deysha|Social Media Specialist | Best Buy® Corporate
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