07-26-2018 10:52 PM
08-02-2018 09:52 AM
Welcome to the forums!
I appreciate you taking the time to write us about your experience at your local Best Buy and on the phones. This is not the experience I want for you and, I’d be just as upset if it were to happen to me. I’m happy to address your concerns moving forward.
We do our best to be convenient and professional in every aspect to our customers. You can always contact the Geek Squad Team over the phone, or you can schedule a consultation with a local Geek Squad agent here. I am more than happy to get this documented for you at a corporate level for internal review. First, I am going to need some more details from you.
By clicking on the blue “Private Message” button next to my signature, please private message me with your order number or Customer Service PIN off of your receipt, full name, phone number, and e-mail address connected to your BestBuy.com account. Let me know if you have any other questions.
I look forward to hearing from you!