01-22-2019 11:28 AM
01-22-2019 01:54 PM
Hello, Davidbutisingh, and welcome to our online community!
Thanks for turning to our forum page for assistance regarding your TV protection plan. That's definitely the smart way to go if you have a toddler running around! I really hope your daughter was not hurt when the TV fell and she didn't sustain any injuries.
As far as your experience in-store with purchasing and trying to utilize your protection plan, this is not the type of interaction we want our customers to have. We aim to sell our customers just what they need, and I apologize if there was some sort of miscommunication or misinformation on our store's part.
That being said, I'd like to dig a little deeper into your protection plan and what happened at the store. Please send me your full name, email, and phone number in a Private Message to move forward with this. You can find the option to do so to the right of my name below.