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Posts: 1
Registered: ‎01-22-2019

Woodland Park Best Buy

Not sure if this is the correct site but I purchased a protection plan for a tv I bought for my 3 year old daughter on Nov 2018. Before buying the protection plan, I asked the cashier if accidental damages were covered under this plan (because the tv was for a 3 year old). I was told that is does, so I bought the plan for the "just incase" scenarios. On Jan 19th the TV fell on my daughter and stop working due to a crack in the screen. I took it back to the Best Buy in Woodland Park, NJ expecting for my protection plan to be honor but was sadly mistaken. I was told by the store manager, Kellie (who refused to give me her last name or id number),that my plan does not cover accidental damages. When I referred to her employee explicitly say that it does when I purchase the protextion and that was the reason I bought the plan, she simply told me there was nothing to be done, didnt even seem to care that I was lied to or any interest in correcting the miscommunication between her employee and store policy. When ask why her employee told me it was if it wasnt she said she didnt know. Maybe Best Buy trains their employees to tell the customer whatever they like in order to get a sale. I would greatly appreciate it of you can assist me in the issue. I also filed a complaint with the better business bureau. Thankyou.
Posts: 439
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Registered: ‎11-23-2018

Re: Woodland Park Best Buy

Hello, Davidbutisingh, and welcome to our online community!


Thanks for turning to our forum page for assistance regarding your TV protection plan. That's definitely the smart way to go if you have a toddler running around! I really hope your daughter was not hurt when the TV fell and she didn't sustain any injuries.


As far as your experience in-store with purchasing and trying to utilize your protection plan, this is not the type of interaction we want our customers to have. We aim to sell our customers just what they need, and I apologize if there was some sort of miscommunication or misinformation on our store's part.


That being said, I'd like to dig a little deeper into your protection plan and what happened at the store. Please send me your full name, email, and phone number in a Private Message to move forward with this. You can find the option to do so to the right of my name below.



Allison|Social Media Specialist | Best Buy® Corporate
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