Best Buy Repair Support

[chrfen87]

Hi, I hope I'm not being a bother and I know that everyone is bussier than usual. I was just wondering if someone might be able to tell me what part is being replaced in my laptop?

[Quinton-BBY Retired: Social Media Specialist]

Hi there, chrfen87,

Thanks for creating a profile here on the Best Buy Forums. Welcome to this great community!

I enjoy keeping an eye on my repairs as well, so I can see where you are coming from here. You should be able to check in on your repair here. If you are not seeing the answers you’re looking for there, please send me a private message with your full name, email, phone number, and service order number.

Kindly,

[chrfen87]

Thank you, I sent a private message.

[chrfen87]

Hi again. I'm sorry to bother you again. So, my repair tracking still says that my laptop needs a part and that they have the part.

But I got a text saying that they are waiting for the part they need and when they get it, they will continue work.

So I started a chat to see what's up with the part and what part is it. But I was told it didn't need a part. So I'm very confused. That's my only laptop and it was a very expensive purchase for me and I don't know what's wrong with it and if it needs a part or not. If you have any more info it would be very much appreciated.

Thank you again for your help.

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, chfren87,

Welcome back to our forums!  As someone who uses their laptop on almost a daily basis, I completely understand wanting to get yours repaired and returned to you as soon as possible.  It sounds like there may be some confusion regarding the status of your repair at this point, but I’ll be happy to take a closer look and offer any additional assistance I can.

I see you’ve sent a colleague of mine a private message a little while ago, and while he’s unavailable at the moment, I’ll be replying to your message shortly to gather some information from you.  To read my message, you’ll just need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

See you up there,