Hello,
Yesterday I dropped off a PC that was stuck in a boot loop. It's a 3 year old hp that had always worked fine up until last week when it started crashing constantly. Finally Sunday it got stuck in a boot loop and could not get past the startup screen. I took it to get looked at and the associate told me that it would have to shipped to the repair center. I was hesitant about this but was told that it would be repaired within 2 weeks. After looking around online I found that most people were waiting a month just to hear back about their repairs.
I was told that it most likely needed the motherboard replaced based on the stop codes and crashing. He didn't really tell me how expensive this repair would be, I found that out later when I did more research myself. Once I take into account the shipping fees, diagnostic fee, backup, and windows installation it will likely cost me near what I paid for the PC in the first place.
Finally I was told that they could back up my files before shipping the PC, and could do it on an external hard drive I already owned. This sounded good at the time because I could get my files back in case anything happened to the PC itself (assuming the hard drive isn't corrupt). I found out this wasn't true when I looked at my service tracker a couple hours later and saw that my hard drive had shipped with the PC.
I have called customer service to try and get the repair cancelled and just have my PC shipped back to me without doing any work to it. I also had it confirmed that it would likely take over a month before it would even be looked at. I was told that they weren't able to do anything and there wasn't a way for me to get in contact with the repair center. I really just don't want to have anything done to my PC because I feel that geek squad was not transperant with me when I was in the store. If I had known a more accurate time and price I would never have agreed to ship my PC. I would have just taken the money and bought a new one and tried to recover my files from my hard drive.
If there is any way I could possibly cancel the repair and have my PC shipped back I will gladly pay the shipping and diagnostic fee.
