02-26-2019 12:26 PM
This morning my 22 day old Vizio 55 inch TV wasn't watchable. Blobs of darkness all over. Called Best Buy and the gentlemen, who knew I did not purchase the warranty from Geek Squad, made me an appointment for Thursday. After talking to him, I googled trouble shooting on Vizios and found out that I should reset to factory settings. I did that and it looked great so I canceled the repair appointment. An hour later, same thing. Called Best Buy back to set up another appointment, but they said that it was after 15 days and they couldn't help me. Seriously!!! Went to bestbuy.com and logged in to print my receipt. My order number wasn't found. After another phone call and being on hold for 15 minutes, the woman said to LOG OUT and go in as a GUEST and put the order number in. There it was and I printed it. Really! You have to go in as a guest to get to your own order numbers? That's crazy! I will not attempt to call Vizio to have someone come out and see my 22 day old TV because Best Buy won't stand behind what they sell for anything longer than 15 days. Not a company I want to purchase anything from in the future. If it was over a year, I would completely understand but NOT 22 DAYS!
02-26-2019 12:53 PM - edited 02-26-2019 12:56 PM
We welcome you to forums and thank you for posting with us today. Having problems with your TV is never fun to deal with. We want our customers to always have a customer friendly experience when contacting our Geek Squad agents. Since your TV is outside our 15 standard day return and exchange policy, we would not be able to offer repairs or services. The repairs would have to go through Vizio’s manufacture warranty. You may contact Vizio directly at (877) 698-4946 for assistance.
I am unsure as to why you were not able to see your order when you logged onto your online account. All orders should be saved in your purchase history. We you using the e-mail that is attached onto your My Best Buy account?