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Posts: 2
Registered: ‎11-22-2019

Why is my Computer is taking so long for Geek squad to fix?

Why is my Computer is taking so long for Geek squad to fix?

 

on the 16th I brought my PC to BestBuy to have geek squad fix it, it had an issue with the fans after a factory reset and the hard drive wouldn't let me delete anything on it because of invalid permissions, so they said they will send it out on Tuesday and have it completed by the 26th, its the 21st now and whenever I check the status it says its still being shipped out on the site, when I call to see my status on the phone it says its open but they will sign an agent to it soon..

 

 

why is it taking so long for them to fix something that seems easy to fix?

 

I also haven't gotten any emails or calls/texts of an update since I brought it in on the 16th.

Posts: 2,853
Topics: 35
Kudos: 106
Solutions: 135
Registered: ‎10-19-2017

Re: Why is my Computer is taking so long for Geek squad to fix?

Hello, SwankyPants,

 

Welcome to the forums!

 

I appreciate you joining us on the forums and writing us about your situation with your computer repairs. I know I’d be reaching out to someone if this were to happen to me as well, and I am here to help where I can. Having The Geek Squad look into your issues, is supposed to make these types of situations simple. I’m happy to see what’s going on.

 

Please, private message me with your full name, phone number, e-mail address connected to your BestBuy.com, and the store location you visited. To send a message, simply click on the “Private Message” button next to my signature. Let me know if you have any other questions.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-22-2019

Re: Why is my Computer is taking so long for Geek squad to fix?

i just got an email this morning updating me and telling me they are diagnosing my computer issue now, but thanks anyways for the help, ill come back here if any other issues come forward 

Posts: 7,191
Topics: 116
Kudos: 343
Solutions: 394
Registered: ‎12-23-2016

Re: Why is my Computer is taking so long for Geek squad to fix?

Hi, SwankyPants,

 

I'm glad to hear you got that update. Please don't hesitate to reach back out if we can help out at all. We'll do our best to get you any updates we can.

 

Unless parts aren't in stock, repairs are usually very quick, so I hope you'll have another update soon.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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