03-13-2019 10:25 PM
Hello. I have had a very difficult time getting my device fixed. I taped a paper to it with exactly what was wrong and they didn't fix everything. They had to send it back to the KY center. They promised to next day air my device and to expedite the repair. Needless to say, they didn't. It got into the KY center 5 days later for repair.
I called the 1-800-433-5788 number at the top of my "repair status" screen on the best buy website. The first representative seemed confused. After asking to speak to the supervisor several times I was priveleged enough to talk to Bob on the phone.
Bob seemed to be in a hurry. He kept talking over me asking me what the agent told me. I explained the issues with the first agent and how she didn't answer my question, which was who I could contact if you have already contacted the store. Bob said that he couldn't help and that I needed to contact the store. I asked Bob who his supervisor was. He stated that he did not have a supervisor and that there was no one "higher up" that I could contact. He said that at the Atlanta Geek Squad phone office that he is as high as they could go. I asked who I could contact to complain about all these issues and he said that he was the supervisor. I asked if there was anyone in particular at the corporate office to contact. He said that there wasn't.
Please let me know who to complain about Bob and then who can I complain to about my issues getting my device repaired.
03-14-2019 11:12 AM
Welcome to the forums and thanks for the post! I do, however, wish you were visiting us under better circumstances. I know firsthand what it's like to have to go without your device while it's out for repair. That's not fun.
You've come to the right place to have your voice heard. I'm located here at our corporate office and am happy you took the time to share this with us as it certainly doesn't seem like an ideal experience and for that you have my apologies.
As far as the repair, were you ultimately able to get a status update?