03-24-2021 10:07 PM
03-25-2021 09:28 AM
Thanks for reaching out. A new appliance is an exciting buying experience, and I'm sorry to hear that the handle is coming loose! Further, it sounds like you are not sure where to get assistance. I'd be happy to help out here.
When no protection plan is purchased, you would need to work through the manufacturer to get repair assistance. Without looking into your account, I'd be unable to speculate on what the 2 year protection is that you mentioned. I'd be happy to look closer into that and see how I can help.
To get started, please send me a private message, utilizing the link in my signature below, with your full name, email, and phone number.