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Posts: 1
Registered: ‎04-10-2021

Where is my laptop?

I've called customer service more than a dozen times and each time they say that my laptop has been shipped back to me and I will be receiving it in 2-3 business days. Then they proceed to give me a tracking number that shows my laptop has been delivered to a store thousands of miles away from me a week a go.


Where is my laptop? It's been a month of this. How can I escalate this? I need my laptop back.

Posts: 5,893
Topics: 199
Kudos: 575
Solutions: 290
Registered: ‎08-21-2017

Re: Where is my laptop?

Welcome, 3aughtmaxon,


Thank you for taking the time to stop by our community forums and reaching out to us regarding your laptop. I know that not having access to a computer would be a huge impact, even if it was for a few days. I'd be happy to see how I may be able to help.


Just to be sure, was this laptop sent to our service center? If so, I'd like to review your service order number to get a better understanding of what options I have available to help. I will need to gather a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Service order number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you so I can begin to review this shipment.

AndrewB|Social Media Specialist | Best Buy® Corporate
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