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Posts: 1
Registered: ‎07-08-2018

Washing machine repair and wrong information

I called for washing machine repair June 23rd (we have a warranty via Geek Squad). I was referred to a third party. I was emailed on June 27th that I could apply for a laundry reimbursement form. When I emailed and called to clairfy, I was told that Best Buy did not know if the claim would be reimbursed. Upon calling again, I was forwarded to another number and told that the laundry reimbursement claim was discontinued in 2012 - SIX YEARS AGO! I am so disappointed and would like this issue resolved. Is this true and why would you not update your empolyees after 6 years?


Posts: 3,093
Topics: 23
Kudos: 314
Solutions: 182
Registered: ‎11-29-2016

Re: Washing machine repair and wrong information

Hello Theresa,


Welcome to our forums, and thank you for your feedback.  I’m sorry we were unable to reply to your post sooner, as our Support Forums have become a bit backlogged at the moment.  With that said, I appreciate your patience, and I’m hopeful I’ll be able to answer your questions.


To clarify, our Geek Squad Protection (GSP) does not offer reimbursement for any clothing that may become damaged as a result of your washer.  While we try to ensure all our associates are well-versed in the full terms and conditions of our GSPs, I apologize for any confusion that may have resulted from the email you received. 


I realize this may not have been the answer you were hoping for, but I do hope this answers any questions you had.  If you have any other questions, please don’t hesitate to visit our Support Forums again.


Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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