08-18-2021 08:39 PM
08-19-2021 04:04 PM - edited 08-19-2021 04:05 PM
Good afternoon, eriverany1,
Welcome to our forums. Whether you’ve been shopping with us for years, or only made one purchase, we hope all our customers will have a positive experience whenever the visit one of our stores for assistance, so I’m disappointed to hear your experience with William has only added to an already frustrating experience for you.
In regards to the microwave in question, please know that while our Geek Squad Protection plans (GSPs) are designed to extend and enhance coverage for your products should you run into any issues, this does not extend the return/exchange period of your products. As such, if you’re still having issues with your microwave and would like to utilize your GSP to repair it, I recommend scheduling a repair service with our Geek Squad, so they might take a closer look. To schedule your service, you can do so online here, or by phone at 1-800-433-5778.
08-19-2021 08:55 PM
08-21-2021 01:24 PM