03-02-2019 01:39 PM
Solved! Go to Solution.
03-03-2019 12:46 PM
Hi there Brunamaria24,
Welcome to the Best Buy Support Forums!
Having computer troubles so soon after a purchase is definitely disappointing, and I can understand you wanting to find a way to get your laptop back up and running! With regards to your computer's warranty, we do not typically include warranty terms or length on our purchase receipts, so I'm not sure where on your receipt it would show that you have an 18-month warranty from Dell. With that being said, I would love for the opportunity to take a look into this for you and see what options may be available at this time.
So that I may, I will just need for you to provide me with some information for verification via private message. To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing back from you!
03-03-2019 04:57 PM
If you happen to be accessing our site using a cell phone or mobile device, the blue "Private Message" button may not appear. Please click on my username, and then click on the button that says "Send Private Message" and you should be able to ping me on here!