Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎01-06-2021

Warranty support

[ Edited ]

I had a problem with warranty coverage back in March and have been unable to get an answer from anyone in customer service. I have tried repeatedly on the 1800 number and written to corporate. I have never even received an answer. I am a long time customer and am incredibly disappointed at this company's lack of response.

 

Jessica {removed per forum guidelines}

{removed per forum guidelines}

 

Posts: 4,451
Topics: 46
Kudos: 455
Solutions: 265
Registered: ‎11-29-2016

Re: Warranty support

[ Edited ]

Good evening, Jessica,

 

Welcome to our forums, and thank you for reaching out to us for assistance.  I'm sorry to hear you've been having trouble getting the help you've been looking for since March, but I'll be happy to look into this further, and offer any additional assistance I can.

 

To better assist, I'm hoping you'd be able to provide some additional context regarding your experience with us thus far, and what specific outcome you're looking for?  You're welcome to share this information with me here by replying to this post, or utilizing the blue "Private Message" button in my signature to send this information to me privately.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎01-06-2021

Re: Warranty support

I received a new reply from Sarah-BBY and replied to her. I have not gotten an answer and our communication is no longer on my Best Buy support. I got an email asking if my problem had been solved but I haven't even gotten an answer yet.

Posts: 616
Topics: 40
Kudos: 85
Solutions: 25
Registered: ‎07-23-2018

Re: Warranty support

Hello again, jessica2682.

 

Thanks for reaching back out. While I have not received a response from my last message on Jan. 11, I would be happy to offer any support I’m able. I’ll be reconnecting with you soon, as I will need to begin by verifying some of your information.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!