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Posts: 1
Registered: ‎02-05-2023

Warranty claim never honored & delayed deliberately

Bought a Samsung Television with Geek squad protection for 3 years
After an year there was an horizontal pink line displayed in the TV
Booked an appointment for service and the service man certified that this can't be fixed and recommended a replacement
I was supposed to get a gift card credited to my profile from Geek Squad, so that I can replace my Television
Geek Squad says they've already credited it, best buy stores say they can't see it
When I call back Geek Squad, no proper response and no confirmation on the credit
This is now prolonging for an year now
I have been circled back and forth between Geek squad and best buy for more than 15 times now without any results for the past 1 year- very smart cheating by not honoring a warranty claim- I shall never recommend or buy anything from best buy anymore
Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Warranty claim never honored & delayed deliberately

Hello, SAIRAJ2311, and welcome to our online community!


Thank you for posting on our forum. I hate to hear about the issues you've faced with your Samsung TV. I know this is an important device, and I understand your concern and frustration after not seeing your credit for a new replacement TV. I'm hoping I can assist now.


To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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