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Posts: 2
Registered: ‎05-06-2022

Waiting for a refund - need help with who I can contact

I purchased a dishwasher in 2020 with Geek Squad protection.  Long story short - the dishwasher broke and was unable to be fixed.  Someone was sent to uninstall and take the dishwasher away.  Dishwasher has been gone since January and I still have not gotten the refund for the purchase price. 


I've been into the local store mulitple times and called multiple times.  Someone from Geek Squad at the store gave me his cell number and responded once when I checked in but in the last two weeks won't even reply to my messages.  I feel like I have no where to turn to get my refund.  Any suggestions of who to contact next would be appreciated.

Posts: 127
Topics: 1
Kudos: 16
Solutions: 6
Registered: ‎11-08-2021

Re: Waiting for a refund - need help with who I can contact

Hello, and welcome to our online community!


Thank you for posting on our forums regarding your experience. Not getting a refund is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number


I'll keep an eye out for your message.




Rich|Social Media Specialist | Best Buy® Corporate
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