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Posts: 1
Registered: ‎03-08-2019
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I bought an JBL headset at Best Buy Store (on line) in 2018 november, 23. I used credit card

It was shipped by my boyfriend. Now we are in Brazil and the right side of the headset doesn't work. The JBL's warranty told us we should contact the store were we bought the headset because Herman JBL from brazil are not able to fix ou change a product we bought in USA. Could you help me please? 


Thank you very much.

Posts: 990
Topics: 71
Kudos: 200
Solutions: 44
Registered: ‎10-19-2017


Hello, Livia2019!


Welcome to our Best Buy Forum community!


I know when I purchase new pair of headphones I expect to get more than a few months of use, so I can certainly understand why this situation would not be ideal. While I appreciate you taking the time to reach out, since this was purchased in November of 2018 it is well beyond our Return and Exchange Promise.


In regards to having your headset serviced, as stated on our International Orders page, international orders are intended for use in the U.S., and it is assumed that products will be used in the U.S. as it limits our options for repair when a product is brought abroad.


Although I can't make any guarantees about the result, I recommend contacting the manufacturer from the U.S. via JBL's Support Page. Some manufacturer warranties will not cover a product once it has left the United States, however that is something the JBL U.S. would be best be able to address and advise upon.


If you would like me to try and track down your receipt for JBL to better assist, please sent me a private message using the "Private Message" option in my signature including the following: 


  • Full name
  • Phone number
  • Email

Thanks again for reaching out to us on the Forum!
















Elle|Social Media Specialist | Best Buy® Corporate
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