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Posts: 1
Registered: ‎08-04-2018

Very very very poor 24/7 Geek Squad support

I bought the 24/7/365 Geek Squad tech support and what a joke!   It was a Worthless session.  My issue was not resolved because after paying over $200 for tech support I was told in essence "we're busy so it will take at least 1 hr 39 minutes til we can get to you"   That's very poor service.  If demand is that great, you need to add more tech support.   I am a very dissatisfied customer!  I will be sure to tell everyone not to go to Geek Squad for help & definitely don't pay the money for their tech support.  I wish someone had told  me before I foolishly paid them.

  

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Registered: ‎10-19-2017

Re: Very very very poor 24/7 Geek Squad support

Hello Displeased3,

 

Welcome to the forums!

 

I appreciate you taking the time to write us about this experience. Having a Geek Squad Protection Plan is supposed to make these types of situations simple. This is not the experience I want for you and I’d like to get this documented at a corporate level for you. We take our customers feedback to heart and rely on it to find ways to improve our processes.

 

Please, private message me with your full name, phone number, and e-mail address connected to your BestBuy.com. To send a message, simply click on the “Private Message” button. Again, I appreciate you taking the time to write us about this. Let me know if you have any other questions.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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