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Posts: 1
Registered: ‎05-14-2019

Very poor Service repair experience

Geeksquad's recommended service provider A&E were supposed to repair and replace parts for our refrigerator. Initial analysis was one week ago - A&E did not have the right authorizations and had to order parts the next day. We had to call GeekSquad the next day to follow-up, and escalate before being re-scheduled for today.


Today, we were given time window of 1pm-5pm - I had to call multiple times to A&E and GeekSquad to find out where the tech was - A&E kept confirming the tech would show up in the next 30 min, until their offices were closed. This happened 3 times - A&E Tech was a NO-SHOW! No point calling BestBuy, since they would have to call the provider to find status. 


Very dissapointed in both GeekSquad/BestBuy and A&E. BestBuy needs to hold their partners accountable for service appointments - as a consumer who is buying the additional service plan, I expect better from BestBuy for ensuring timely service of their partners and better escalation process for their customers! 


I need a solution from BestBuy ASAP

Posts: 5,212
Topics: 159
Kudos: 403
Solutions: 240
Registered: ‎08-21-2017

Re: Very poor Service repair experience

Hello, knicknack,


Thank you for taking the time to join our community forums and let us know about your experience with this repair. I know how big of an impact it is to be without a major appliance, especially something as important as a refrigerator. I can certainly understand how frustrating it would be to have such a difficult time getting this repair completed and would be glad to see how we can best assist you with this. I'll need a bit more information so I can continue to research this. Can you please send me a private message with your:


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To send a private message please click the blue button at the bottom of my post across from my name. I look forward to hearing back from you so I can continue to look in to this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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