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Posts: 1
Registered: ‎02-16-2018

Very Unhappy Customer -ridiculous return policy - elite plus

I have been a loyal Best Buy customer for years. I am an Elite Plus member and have Best Buy credit card for many years.
In November 2016 i purchased sony 4k TV for 5,349.33 .
Since i purchased it i started to have problems and called Sony multiple times.
They only answer was to try to "RESET" the TV.
Of course it didnt help.
4 months ago my daughter had very complicated surgery and since then i didnt touch TV and also in total i dont think i have over 60-70 hours total on this TV. I totaly forgot about warranty, which expired 2 months ago.
Called Sony and told them about this, (they found my previous calls) and they said nothing we can do, its out of warrany for 2 months now. It doesn't matter I barely used this tv.Representative at repair center told me it will cost a lot to repair.
Basically threw away 5k on a tv ony 14 months ago.
This is simple inacceptable.
I spent over 15000 at BB in last 2 years and i think they should offer something more for Elite plus members then 45 exchange window.
Now i have faulty 75 in screen TV which i used only few times past year

Posts: 2,746
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Registered: ‎08-21-2017

Re: Very Unhappy Customer -ridiculous return policy - elite plus

Hello DarkoDare-


Thank you for registering to our Forum and taking the time to write to us regarding your TV. I am disheartened to hear that you have had such a difficult time with this TV since you received it. I can absolutely understand how disappointing it would be to see that your warranty had expired and you couldn't get any more assistance with this TV. I am happy to look in to this to see if there are any available options. 


Because you've had this TV for so long, it's no longer within our return or exchange period. That doesn't mean you're out of options. Did you purchase a Geek Squad Protection plan on this TV when you bought it? Most products we sell have a one-year manufacturing warranty and our Geek Squad Protection plan helps to extend and enhance that warranty. If you did purchase this, I would recommend contacting our Geek Squad to schedule an appointment for further assistance. 


If you didn't purchase a protection plan, I would recommend continuing to work with Sony to see if they are able to help you find a solution. Please let me know if you have any more questions or concerns, I am happy to help as much as I can. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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