06-07-2018 05:51 PM
I am posting this due to a very bad past experience with Best Buy. Aproximatly 2 years ago I bought a Samsung Note 4 through BestBuy.com. The screen stopped working within about 2 months of recieving the phone, as it was still on mfg warrenty I contacted Samsung about getting the phone fixed and was told that they required a proof of purchase including the IMEI on it. After contacting Best Buy several times to get this information I was informed that Best Buy does not track the IMEI if it is not purchased with a service plan. I was also told by one of the service representatives that it was my fault I did not know that the mfg would require the IMEI for the warranty and that Best Buy does not provide the IMEI. Due to the horrible service, and having to fix the phone myself even after I was told that I have a valid mfg warrenty when i bought the phone, I have not bought anything from Best Buy since. This includes a Smart TV, a Gaming Computer and accessories, a smart watch, and miscellaneous cords and hardware, and at the moment i am looking into buying a new phone. I also make sure to inform any person that asks about buying new tech not to use Best Buy due to the horrible service. In conclusion this post is to remind Best Buy about their loss of revenue, past and future, and since there is no direct contact email for Best Buy it can also serve as a warning to any potential customers of Best Buy not to use them.
06-08-2018 10:15 AM
Welcome to our community. Like you, I have had what I consider to be poor service and purchase experiences linger in my memory and I have done my best to ensure they are not repeated. I was unhappy to read of your experience two years ago and I regret very much that you've had to carry the burden of that situation for so long. Certainly this was never our goal.
Was there a recent event with Best Buy that brought these circumstances back to mind? I'd like to ask for the opportunity to help with any new concerns that may have arisen.
Please know I am grateful you took the time to write to us, even though it was to share concerns from so long ago.
|John|Social Media Specialist | Best Buy® Corporate|
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