06-11-2018 10:43 AM
06-12-2018 10:28 AM
Thanks for joining us at the Best Buy Community forums. I’m a former Geek Squad Agent myself, and I’ve run into loud fans many times, so I know how scary they can be.
We do offer a 30 day warranty of work after a computer is repaired at our service center. Beyond that 30 days, if the computer encounter additional issues, and if it is no longer covered by a manufacturer’s warranty or a Geek Squad Protection Plan, we would charge for the repair.
I’d like to check out your service order to confirm that your computer is no longer covered by any warranty. If you could please send me a private message, by using the link in my signature below this post, with your phone number and service order number, I’d appreciate it.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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06-28-2018 07:19 PM
I was able to speak with a few differernt people at length, and provided details and the timeline of my issue, and I finally found a manager who agreed that there was a solution. I picked up my fully repaired, very quiet laptop today. I am relieved and my faith in management restored that they even considered the possibility that my laptop deserved a second look. Thank you reasonable Best Buy managers in White Marsh (you know who you are) for your excellent customer service.