12-02-2019 08:29 PM
12-10-2019 01:11 PM
Thanks for reaching out on our forums, Rbravo!
We always aim to provide excellent customer service. However, it seems like we missed the mark.
I'll be sure to document this, and forward this information over to the store so that they can use this as a coaching and learning experience!
Thank you so much for providing feedback to us. We truly value the feedback from our customers, and always appreciate our customers wanting us to be the best we can be.