05-12-2021 04:35 PM
I purchased a refrigerator in February of 2020 from Best Buy. The refrigerator was delivered and installed on February 20, 2020. When the delivery men installed the refrigerator they connected the water line improperly and the waterline leaked. On June 29, 2020 I noticed the damage the leak had caused in the cabinets and hardwood floors surrounding the refrigerator. I contacted Best Buy and I submitted a claim to Sedgwick. On July 1, 2020 a repairman was scheduled to come to my residence to address the damage and no one showed up. I followed up with Sedgwick and I was told that due to the COVID -19 pandemic that in person repairs were delayed until further guidance from the CDC. I followed up again with Sedgwick on September 3, 2020, again on September 9, 2020, again December 7, 2020 with negative results. I left a message with Sedgwick on May 12, 2021. I attempted to view the status of my claim online and the site informed me that they could not find my claim. I have been diagnosed with cancer and I need to sell my home. In order to sell my home I need the water damage caused by the faulty refrigerator repaired. I have been transferred from Best Buy to Sedgwick several times only to have my call disconnected or told a representative would be in contact with me to no avail.
I would appreciate if someone would contact me to resolve this matter quickly as it has been almost a year since the initial submission of this claim and I have been ignored.
Your expeditious reply is appreciated.
05-13-2021 11:17 AM
Hi there, cdilworth!
Thank you for joining our community here on the Best Buy Forums. I can certainly understand wanting to get this taken care of ASAP. As a claim has already been filed, the best next step will be to follow up by emailing BestBuyClaims@sedgwick.com. From there, and agent should respond within about two days.