I purchased an Aienware Aurora 7 on 3/21/2018. I had many problems but managed to use it with the help of Dell Support. However after 1 year it did not work at all and brought it to the Aventura, Florida store on 4/5/2019. They told me it was a Windows issue and I made an appointment to pick it up on April 8. When the computer was turned on for me it would not boot up, just as before. In other words they were wrong and did not bother to check it. The computer was sent to Kentucky, I believe,that is where, on April 8. Here is the repair record so far-seems to me they are incompetent, or worse.It is under extended warranty from Best Buy. (2 Yr ADH 1400 and Up Desktop GSP)
There is no indication when the computer will be functional. This is a "gaming computer" but I bought it for video editing. I bought it because I record, edit and post hundreds of videos online for local non profit organizations. I am very far behind in my work and I believe these worthy organizations have suffered because of it. I feel it is time to replace the computer, seems your staff is not able to repair it. It has been 27 days since it was brought into the store.
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- 05/01/2019 06:18 p.m.We've determined that a part inside of your device needs to be replaced.
- 05/01/2019 06:16 p.m.We've ordered parts for your repair.
- 04/30/2019 09:56 a.m.We've received the parts necessary to complete your repair.
- 04/25/2019 08:25 a.m.We've determined that a part inside of your device needs to be replaced.
- 04/24/2019 03:48 p.m.We've ordered parts for your repair.
- 04/23/2019 11:09 a.m.We've received the parts we need to complete your repair.
- 04/18/2019 12:40 p.m.We've ordered additional parts needed to complete your repair.
- 04/18/2019 12:40 p.m.We've determined that a part inside of your device needs to be replaced.
- 04/18/2019 12:40 p.m.We've requested a part for your repair. Good news - it's in stock.
- 04/18/2019 12:40 p.m.We've determined that a part inside of your device needs to be replaced.
- 04/18/2019 10:53 a.m.We've ordered parts for your repair.
- 04/18/2019 10:46 a.m.An Agent is diagnosing your repair.
- 04/18/2019 10:46 a.m.Your device will be assigned to an Agent soon.
- 04/11/2019 12:50 p.m.We've assigned your device to a team of Agents.
- 04/11/2019 12:50 p.m.Your device is being unboxed and prepared in the staging area.
- 04/11/2019 12:29 p.m.Your device has arrived at the service center.
- 04/08/2019 09:37 p.m.We've shipped your device to our service center. Your tracking number is: {removed per forum guidelines}
- 04/08/2019 09:37 p.m.We're getting your device ready to ship. Your tracking number is: {removed per forum guidelines}
- 04/08/2019 09:04 p.m.Thank you for trusting us with your device. We'll take it from here.
AndrewB-BBY
