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Posts: 1
Registered: ‎01-02-2021

Unacceptable Geek Squad Service

[ Edited ]

Logged on 2:21 am 1/2/21.

Agent Amrit said approx 1 hr. to fix my printer issue.

2:26 am-asked to check if anything printed.

5:37 am-I asked if any action taken.

6:16 am-told Amrit stopped servicing requests and to wait.

As of 8:19 no response.

 

I've been a member for +5 yrs. Each year service has deteriorated.

 

If you want me as a customer---contact me at {removed per forum guidelines}.

 

Below is a snip of the lack of your customer follow thru!

 

2:21 AM Agent Amrit S: Thanks for connecting to Geek Squad! I will be the Agent remotely performing the service you have requested today. If all goes as expected, it should take me about 1 hour to get this completed. During this time, your computer screen might appear stationary, but don’t worry! I’m on the case and will keep working until this service is complete.
2:21 AM Agent Amrit S: If you’re ever unsure of the status of this session, just check the top of this chat window for an update. And feel free to type to me via this chat window any time that you have questions. But please don’t close this chat window or any other open windows while we are working. I will be pretty focused on your issue, so there may be a slight delay in my responses during our session. Thanks in advance for your patience!
2:26 AM Agent Amrit S: did it printed ??
2:26 AM Agent Amrit S: please check .
3:07 AM Customer: yes
5:37 AM Customer: Any action taken in the laast 2 hours?

6:16 AM Agent Amrit S has stopped servicing requests. Please wait.
6:16 AM Remote Control by Agent Amrit S stopped.

Posts: 434
Topics: 21
Kudos: 86
Solutions: 29
Registered: ‎02-08-2019

Re: Unacceptable Geek Squad Service

Hey, AlPilaski,

 

Thanks for taking the time to reach out to us on the Forums. This certainly doesn't read like the world class service that we strive for, and I can understand your frustration with this interaction. 

 

We expect our Geek Squad Agents, Blue Shirts, Chat Support, etc. to provide excellent service. I do apologize as it seems as if that has not been the case for you. So that I can document this feedback, please send us a private message with your full name, email, and phone number.

 

Looking forward to hearing from you,

 

Meg|Social Media Specialist | Best Buy® Corporate
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