Best Buy Repair Support

[User2702608]

I bought a tv **in store** which I had delivered.  I purchased Total Tech **in store.**

On the receipt it shows a Total Tech **serial number.**

I signed up for a BestBuy account 4/23/2022.  When I attempted to **register/sign up** for a Total Tech account on the Total Tech web page, the website kept looping back to the Best Buy web site.  I've tried different browsers...Safari, Firefox & Waterfox.  All 3 browsers did the same, kept looping back to the BestBuy web page.

I checked my Best Buy account & confirmed Total Tech does not show up.

In view of the above I am unable to register Total Tech which I have a serial number for.

Can anyone help me please?

[Phoenix-BBY Retired: Social Media Specialist]

Hello there, 

Thanks for reaching out to us on Best Buy Forums. As someone who knows the importance our our Best Buy Totaltech, I can understand wanting to ensure that you can access it's benefits. I would be happy to look further into this for you. In order to begin, please send a private message via the blue button to the right of my name. Please include your full name, phone number, and email address. 

Regards,

[User2702608]

Done.

Thank you for your quick response.

[User2702608]

For some reason your email asking to use the email I provided to you & my reply to it "disappeared."  Not sure if I pressed the wrong buttton or not.

Please use the the email address I provided. 

I suspect the "sales person" who sold me the tv put in that 1st account w/o my knowledge.

[Phoenix-BBY Retired: Social Media Specialist · Accepted solution]

Thank you for that information. 

The previous message was intended as a private message and were therefore converted, which caused it to disappear from this thread. I do regret the confusion around that, but I have provided more information regarding your request via private message.

Regards,