03-06-2021 05:41 PM
03-07-2021 05:35 PM
Hi there, divinecrs1.
Thank you for visiting our online community, although I wish we were meeting under a better circumstance. There is never an ideal time for a major appliance to fail, let alone two at the same time. Based on your description, the repair has taken a bit longer than expected, and there was some confusion as to which of the appliances had been approved for a replacement. When our customers need support, our teams should be doing everything they can to offer efficient assistance. What you've described is not a reflection of the type of service we aim to provide, and I apologize that was your experience.
If you still need help, please send a Private Message. This option is located across from my signature. For verification purposes, please include your full name, email address, and telephone number. I'd be happy to look over the repair history, in effort to provide some clarity.