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Posts: 1
Registered: ‎05-20-2019

Unable to get warranty work on Geek Squad car audio install

I can't get warranty work done on my car, and it's been four months. 


I had a car audio install done at store #1474 in mid-January. I moved to LA a few days after the install. The are numerous issues with the install including, but not limited to the subwoofer popping when I start and cut off the car, the Kenwood microphone not working, a high-frequency hiss that's constantly playing in the speakers, and old wiring left hanging. There is also damage done to my parking brake handle, scratches in the area head unit, broken clips on my door panels, blown rear speakers.


Immediately after I moved to LA, I brought the car in for service at store #109 where the car was reviewed by the Geek Squad Installer, and he noted everything wrong with it but stated he could not fix the car until the damage was fixed by store #1474. I contacted #1474 to start the claim in February, and they have not been responsive whatsoever. It took me going all the way back to Ohio and going in the store for them to tell me I needed an estimate, which I submitted over a month ago without a response. 


Now I'm stuck in between stores. #109 won't fix the car until the damage claim is completed by #1474 and #1474 won't complete the damage claim leaving me with a damaged car with no rear speakers and all the other issues listed above. What can be done to get my car fixed? 


Posts: 432
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: Unable to get warranty work on Geek Squad car audio install

Hi there, LegalNupe!


Welcome to the Best Buy Support Forums! Having car trouble is never a fun time, especially during a big move! I'm disappointed to hear that you've been having some trouble getting your concerns addressed, and I would be more than happy to see how we can be of best assistance here. 


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number or Customer Serive PIN from your in-store receipt, if available

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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