Best Buy Repair Support

[Puzzlefighter]

Hello,

I have been trying for months to find a replacment for a warped door gasket on my Insignia model NS-RFD26SS9 refrigerator that is no longer providing a proper seal. The fridge was bought in June 2020. The issue was first noticed in September 2021. Since that time I have contacted BestBuy and Insignia Customer support on multiple occasions trying to get a replacement part. I have received responses from BB and Insignia that they couldn't find the part number but to contact their supplier, Encompass.

I have contacted them by email and by phone, but they do not carry the part. They are not out of stock, they just don't ever get it from the manufacturer. I have spoked with their customer service agents who have escalated the issue without success. I have also contacted ThePartStore and ApplianceParts with similar lack of luck. No one carries the part. Eventually, I asked if there were other parts from other models or manufacturers that were compatible with the NS-RFD26SS9 fridge. I received a response from Insignia/BestBuy escalations to indicate that part number K1949620 is compatible. It appears to derive from the Hisense model HRF210N6CBE refrigerator. While it is good to now have a part number to look for, this product is also unavailable and cannot be sourced by Encompass or the others.

Since the Insignia model NS-RFD26SS9 refrigerator I own and purchased less than two years ago is also still on BestBuy floors, being sold, and presumably being manufactured...I do not understand why this part is impossible to provide. Please resolve this issue so that the only possible solution isn't replacement of the entire refrigerator for a $30 part.

[Riley-BBY Social Media Specialist]

Hello. 

Thank you for reaching out to our forums, however I wish it were on better circumstances. I would like to provide some support to see if we can get that part to you. If you could private message us, I can go into more detail about your situation and take a deeper dive. Please let us know as soon as you can.

Thank you,

[nckhammond]

There is a used seal on eBay right now I found using NS-RFD26SS9 door seal as the search. I couldn't find a new one ether

[Puzzlefighter]

If buying a used one of unknown quality off ebay is the only route, then there is something seriously wrong with what BestBuy expects from its customers.

[Puzzlefighter]

All I want to do is buy a part for a refrigerator that is currently being produced and sold. But neither best buy or insignia can sell it to me. It's honestly crazy. They should take this fridge back and stop selling it entirely. Terrible customer service, value, and product.

[hockeycanuckjc Community Veteran]

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@Puzzlefighter wrote:
All I want to do is buy a part for a refrigerator that is currently being produced and sold. But neither best buy or insignia can sell it to me. It's honestly crazy. They should take this fridge back and stop selling it entirely. Terrible customer service, value, and product.

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A moderator had asked you to send them a private message awhile back. What was the outcome of this? 

[Puzzlefighter]

They never responded to my response to their request. no successful resolution.

[hockeycanuckjc Community Veteran]

You can attempt to PM one of the mods here and let them know its still not resolved. Sorry to hear your message never was responded to. They can be ultimately busy at times.