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Registered: ‎02-21-2019
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Unable to cancel recurring charge

[ Edited ]

Hi folks,


I hope you can help me with a frustrating roadblock. I am trying to cancel a recurring monthly charge of $9.99 for an old iPhone insurance policy I no longer need. The Best Buy automated customer service number (888-237-8289) recognizes my account but says my ZIP code is incorrect. I have tried multiple times over several days and have even tried other nearby ZIP codes without success. The automated system eventually says "Let me connect you with someone who can help," I hear two tones and then a busy signal. Again, this has happened for several days at different times of the day and night. Based on comments and responses to similar messages from others, you may need this information:


Tony {removed per forum guidelines}

{removed per forum guidelines}

Account and home phone: {removed per forum guidelines}

Mobile phone: {removed per forum guidelines}

{removed per forum guidelines}

Last recurring charge posted to MasterCard on 2/3/19 from BESTBUYPHONEPL00026104 MINNEAPOLIS MN

Reference Number: {removed per forum guidelines}


Please cancel the recurring monthly charge. I no longer wish to have the protection plan in place for my iPhone.


Thank you for your assistance.

Posts: 2,320
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Registered: ‎08-08-2017

Re: Unable to cancel recurring charge

Hi, Tony!


Thanks for reaching out to us here on our forums.  While a protection plan is never a bad idea for a mobile phone, I certainly wouldn't want to pay for a service if I no longer needed it.  It looks like we had to remove some of your information from your post to protect your privacy, but I'll be happy to point you in the right direction here.


Due to security concerns and system limitations, our forum team here is not equipped to cancel or modify any subscription plans.  That said, our Geek Squad Billing & Renewals team would be in the best position to assist with your request.  You can reach them by calling (800) 433-5778 and requesting them by name ("Billing & Renewals").  I'm confident they will be able to get you all squared away in no time.


I hope this helps. Thank you for connecting with us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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