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New Member
Posts: 2
Registered: ‎09-02-2021

Tv problems

My Tv isn’t working and I believe I have geek squad protection. Can someone help me set up a repair appointment?
Best Buy Employee
Posts: 2,402
Registered: ‎01-09-2015

Re: Tv problems

They won't be able to schedule it through this forum, but you can call 1-800-433-5778 to schedule a service appointment.  If you can provide the phone number or email associated with the purchase, they can also help determine whether there is an active Geek Squad Protection Plan as well.  

 

Hope this helps.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 6,255
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: Tv problems

[ Edited ]

Hi there, Seadidas,

 

Welcome to our community forums. Having just got a new TV this year, I know I would want to get this back up and running as quickly as possible if I were in your shoes. A Geek Squad Protection plan is a great thing to have, I'd be glad to give you some details on how to get this repair process started.

 

There are a couple different ways to get in contact with the Geek Squad to schedule an appointment. As jdogg836 mentioned, you can give them a call at (800) 433-5778. If your TV is smaller than 42 inches, you can also schedule an appointment online.

 

I hope I was able to answer your questions! Please let me know if I can help with anything else!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-02-2021

Re: Tv problems

Andrew,
Calling the 1-800-geek squad is not always a great experience. My tv is a 55in. Can you schedule a appointment for me to have the geek squad come out to fix my tv?
Posts: 6,255
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: Tv problems

Good morning, Seadidas,

 

Thank you for taking the time to follow up with me. While my team is generally unable to schedule an in-home repair, I would be glad to see what may be possible.

 

I will need some additional information to begin looking into this. Can you please send me a private message that includes your:

 

Full name

Phone number

Email address

Physical address

Problem with TV

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!