Add Product

Search Results:

Reply
New Member
Posts: 5
Registered: ‎09-13-2019

Tv is no longer working

My TV is no longer working. I purchased my television on-line On November 29, 2018. For the past two months my television started making popping noises and now the screen is black. We called Direct T.V trying to make sure it was not the cables or the cable box. everything checked out just fine. I have called Best Buy 4 times and  every time I am being told to call back. THe first time I called, I was told to take the T'V. back to the store (the the closest store is 90 miles away from me) so I was told that my claim is being escalated to the back end(whatever that means). I have yet to receive a call or email. This is UNACCEPTABLE!! Geek squad is no help. I have spoken with a supervisor and nothing has yet to be done. I was NEVER buy anything else from Best Buy or have my family purchase anything from them.

Regular Contributor
Posts: 858
Registered: ‎02-07-2011

Re: Tv is no longer working

How big is the TV? Did you purchase a service plan?
New Member
Posts: 5
Registered: ‎09-13-2019

Re: Tv is no longer working

It’s a 32in. I did not purchase a service plan because I was told it had a one year warranty.
Regular Contributor
Posts: 858
Registered: ‎02-07-2011

Re: Tv is no longer working

For TV's that small you would need to make an appointment and take it into a best buy store to be shipped out for warranty repair.
Have you contacted the manufacturer to see if there are any closer service centers to you? Without a service plan the warranty is solely thru the manufacturer, not thru best buy.
New Member
Posts: 5
Registered: ‎09-13-2019

Re: Tv is no longer working

The closer center to me is 90 miles away!
Highlighted
Regular Contributor
Posts: 858
Registered: ‎02-07-2011

Re: Tv is no longer working

Right, however sence you difnt buy a service plan the warranty is thru the manufacturer..... not thru Best Buy... have you called the manufacturer?? Does the manufacturer have a way you can shop it directly to them?
Posts: 100
Topics: 3
Kudos: 10
Solutions: 1
Registered: ‎12-04-2018

Re: Tv is no longer working

Hello there, Daffenee.

Thank you for taking the time to join us here on the Best Buy Forums. As someone who uses their own TV almost daily, I can certainly understanding wanting to get a remedy for this issue as soon as possible.

As nckhammond had stated earlier, the one-year warranty that is included in the price of the TV is fulfilled by the manufacturer of that TV. However, we may still be able to assist with this and I would be more than happy to a closer look to see how we can get this ball rolling. First off, do you happen to know what brand this TV is?

 

If you're unsure, please feel free to send me a Private Message containing your full name, phone number, and email address and I should be able to locate your purchase on your behalf.

To send me this message, please click the blue "Private Message" button in my signature below.

 


I'm happy to help,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎09-13-2019

Re: Tv is no longer working

I sent you a private message
New Member
Posts: 5
Registered: ‎09-13-2019

Re: Tv is no longer working

Did you get my private message Michael-BBY