02-24-2021 11:54 AM
02-24-2021 01:22 PM
Thanks for reaching out, and welcome to the Best Buy Forums. I'm sorry to hear that an emergency occurred while you were in store, and that your family has been struggling with COVID-19. I can't imagine how difficult that has been, and I can understand that this watch has some meaningful significance for you! I have a lot of my late grandmother's items in my possession now, and I cherish those items as they bring back fond memories.
I'm sorry that the store has not been able to respond to your requests for communication. It's likely they have your watch set aside and ready for you whenever you are able to visit, so the best option would be to head to the store at your convenience to retrieve this. It's unclear from your post if the repair occurred or not, but more details about the status of your repair would be on your repair tracker.
Please let me know if you need additional help, and I'd be happy to take a closer look into this. Feel free to send us a private message with your full name, email, and phone number and I can get started.
02-24-2021 01:32 PM