Best Buy Repair Support

[collinbarber]

I came in to have the screen repaired on my Galaxy Watch Active (may be a 2nd gen) while at the counter speaking to the employee about my needs i received a call which became an emergency and I told the guy I'd be back and I have not been able to get ahold of anyone so I can get my watch back. I have tried to reach the store multiple times and have yet to receive a reply. Last resort would be going back in the store but Covid-19 has me airing on the side of caution. I bought it as a gift for my elderly grandmother whom I had been caring for during the pandemic. Unfortunately, Covid-19 took her life jan 1st and obviously this complicates issues for surviving family members. It goes without saying then, that the watch means more to us than the couple hundred dollars I spent. Please help.

[Meg-BBY Social Media Specialist]

Hey, collinbarber,

Thanks for reaching out, and welcome to the Best Buy Forums. I'm sorry to hear that an emergency occurred while you were in store, and that your family has been struggling with COVID-19. I can't imagine how difficult that has been, and I can understand that this watch has some meaningful significance for you! I have a lot of my late grandmother's items in my possession now, and I cherish those items as they bring back fond memories. 

I'm sorry that the store has not been able to respond to your requests for communication. It's likely they have your watch set aside and ready for you whenever you are able to visit, so the best option would be to head to the store at your convenience to retrieve this. It's unclear from your post if the repair occurred or not, but more details about the status of your repair would be on your repair tracker. 

Please let me know if you need additional help, and I'd be happy to take a closer look into this. Feel free to send us a private message with your full name, email, and phone number and I can get started.

Best,

[collinbarber]

Thank you for your kind words. My family sends yours our best wishes as well. I hope and expect it to be rectified as soon as I am able to make physical contact with the store here. I will be able to stop by today, therefore, ill have information in regards to my situation incase somebody else experiences something similar. Thank you again.