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Posts: 1
Registered: ‎09-07-2022

TotalTech is a total waste of time

TotalTech replaced my brand new pixel 6 with a refurbished pixel 6 damaged with scratches, the wrong model version and the wrong color. Dealing with your telephone customer service staff is beyond a joke - they passed me over to each other 9 times in 1hr and 28 min. 


Dealing with your Chat staff is equally pointless. And yet not a single person working in your company has any idea who they should be talking to, or what they should be doing. $199.99 for this trash? You must be joking. 

Posts: 84
Topics: 1
Kudos: 17
Solutions: 5
Registered: ‎11-24-2021

Re: TotalTech is a total waste of time

Good Morning, TotalTechJoke.


Welcome to the Best Buy Forums.


Thank you for reaching out. I understand why you'd be disappointed with the experience you described. I'd like to look into this further, to see if I can find a better solution to your issue. Send me a private message with your full name, number, and email so that I can better assist you. I hope to hear from you soon.


Kind regards,

Trey|Social Media Specialist | Best Buy® Corporate
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