04-13-2022 05:34 PM
I have a minor problem with a lap top. Shouldn't take but a few minutes for an expert. I spent 90 minutes waiting onl the phone and got hung up on once. Then finally got through, helpful person was connecting me with a computer person. Got hung up on. Tried one more time, then took it to the local repair shop. Because this lap top is stuck in BIOS, it could not have remote service.
I don't mind waiting but getting hung up on after an hour wait is unacceptable.
04-13-2022 05:50 PM
Welcome back, omabluebird,
Thank you for visiting us again here on our community forums and writing to us regarding your recent experience getting assistance over the phone. I know waiting on hold is never ideal, so I can understand your disappointment to have this call disconnected when trying to get help. I appreciate you providing your feedback so we can continue to improve the customer service experience in the future.
If you need assistance in the future, we do offer both chat and in-store support. You can begin chatting or schedule a reservation here. Please don't ever hesitate to let us know if you have any questions or concerns that I can help with as well!