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Posts: 1
Registered: ‎10-24-2017

Toshiba laptop

I had my laptop scrub and virus protected on 9-03-2017. Now virus protection is off. wondering why and how at a cost of 150.00

Posts: 2,971
Topics: 23
Kudos: 295
Solutions: 172
Registered: ‎11-29-2016

Re: Toshiba laptop

Hi teeflex36,


Welcome to our forums!  Having recently found a virus on my personal computer, I know just how important it is to make sure you have software protecting your computer from viruses and malware.  I’m sorry to hear there may be an issue with your virus protection software, but I’m hopeful I’ll be able to help get you the answers you’re looking for.


Because I wasn’t able to locate your purchase or any services performed by our Geek Squad using the information you’ve provided when you joined our forums, I’d like to gather some additional information from you, to see if I can look into this further.  If you could send me a private message with the following:


  • Your first and last name
  • Your email address
  • Your phone number
  • Any service order numbers our Geek Squad may have given you after your service


This should be enough information for me to research this further.  To send me a private message, you’ll want to use the blue “Private Message” button in my signature.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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