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Posts: 1
Registered: ‎01-20-2019

Toshiba Fire TV Edition 55 Smart TV HDR Freezing



I purchased a Toshiba in November.


Everything was working fine, until now, when I go to the TV guide or try to change the channels, It freezes up and I have to keep unplugging it. It also happens when I try to turn off the TV with the remote, it doesn't even turn off.


I tried all these solutions.

Reset to factory defaults

Update the firmware

Changed outlets

Many others.


I would love to get help to solve this issue as soon as possible.


Any help would be appreciated. 

Posts: 3,012
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Registered: ‎04-18-2017

Re: Toshiba Fire TV Edition 55 Smart TV HDR Freezing

Hello, luevanojavier23,


I could certainly understand why you’re reaching out to us on the Best Buy forums for assistance with your new TV.   Thank you for allowing me to point you in the right direction!


Because the TV is over 42”, please call us over the phone to schedule a time for a Geek Squad Agent to come out to your home to see if they can diagnose what could be causing the TV to act this way.  If you purchased a Geek Squad Protection Plan at the time of purchase, or if you’re not sure if you have a plan, call us over the phone at (800) 433-5788. 


We have Agents standing by ready to help out as best as possible at the number above, and I’d be happy to help out more if you’re needing further assistance after speaking with an Agent!

JJ|Social Media Specialist | Best Buy® Corporate
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