Best Buy Repair Support

[Ladywolf392]

I am so disgusted with the service. I have tried for 5 months to get my TV exchange due to panel problems but no-one at the MINOT store will answer the phone or their email. Then I call and get transferred to a lady who says it outside the 15 day I said yes I know but I have been trying for 5 months to exchange the TV. So I guess my only option is to carry the tv to Minot which is an hour away and show up with it. I have back problems and can not lift anything heavy so I guess if something happens where I do damage to my back they can pay for my medical bills also...i was going to buy a washer and dryer from best buy but I don't think I will I'd rather pay high price and get the customer service that is actually helpful and want to keep their customers then go to a company who treats their customers second rate. I hope I get some help from this forum but I do not foresee it happening.

[Allison-BBY Social Media Specialist]

Hello, Ladywolf392, and welcome to our online community!

Thank you for joining our forum and posting for support. I hate to hear that you haven't been able to get support with your TV exchange. I can imagine this experience to be frustrating. We do not suggest bringing the TV directly in to the store and risking an injury. Rather, I'd like to learn more about what's been going on and assist as best as I can online. 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

All the best,

[jdogg836]

Outside of the return period, the next level of service would be through the manufacturer's warranty.  Any exceptions to that policy would be up to the store in question.  If the woman you spoke to was a manager, it would be safe to say that taking it in would yield no different results.  

Here is the link to the Manufacturer's Warranty details:  https://tvna.compal-toshiba.com/us/wp-content/uploads/sites/2/2016/08/Toshiba_1-Year-TV-Warranty_15-...

According to this warranty details, you shouldn't bring the item to the store.  Warranty service will be performed through our Geek Squad in home on televisions 42 inches and larger.  Call 1-888-BestBuy to get that process started. 

[Ladywolf392]

Do I just click on your name. Or accept as a solution thanks

[Allison-BBY Social Media Specialist]

Ladywolf392,

There should be a blue option to the right of my name below that reads "Private Message." Just to be safe, I sent you a private message just now instead. You’ll be able to read that by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

All the best,