05-05-2021 04:51 PM
05-05-2021 06:38 PM
Hello, Ladywolf392, and welcome to our online community!
Thank you for joining our forum and posting for support. I hate to hear that you haven't been able to get support with your TV exchange. I can imagine this experience to be frustrating. We do not suggest bringing the TV directly in to the store and risking an injury. Rather, I'd like to learn more about what's been going on and assist as best as I can online.
To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.
All the best,
05-05-2021 06:43 PM
Outside of the return period, the next level of service would be through the manufacturer's warranty. Any exceptions to that policy would be up to the store in question. If the woman you spoke to was a manager, it would be safe to say that taking it in would yield no different results.
Here is the link to the Manufacturer's Warranty details: https://tvna.compal-toshiba.com/us/wp-content/uploads/sites/2/2016/08/Toshiba_1-Year-TV-Warranty_15-...
According to this warranty details, you shouldn't bring the item to the store. Warranty service will be performed through our Geek Squad in home on televisions 42 inches and larger. Call 1-888-BestBuy to get that process started.
05-06-2021 12:10 PM
There should be a blue option to the right of my name below that reads "Private Message." Just to be safe, I sent you a private message just now instead. You’ll be able to read that by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
All the best,