02-23-2019 12:45 PM
02-23-2019 03:06 PM
Good afternoon, coltonbedke,
Welcome to our forums. Discovering there’s an issue with your TV is almost always a frustrating experience, and hearing this is a relatively new TV is especially disappointing. I’m sorry to hear your TV isn’t connecting to the internet as expected, and although we’ll be unable to offer a return now that the TV is outside the return/exchange period offered by our Return & Exchange Promise, there may still be options available to you.
As nckhammond has mentioned, you may be able to utilize Toshiba’s manufacturer warranty to repair the issues you’ve run into. If you’ve purchased a Geek Squad Protection (GSP) plan with your TV, this could be utilized to repair your TV as well. To begin the repair process, you can either follow this link to schedule a service with Geek Squad, or call them directly at 1-800-433-5778, and they’ll be happy to help set up an appointment for you.
If you have any other questions or concerns, please don’t hesitate to visit our Support Forums again.