Best Buy Repair Support

[panzerred]

My Toshiba tv is 27 days old and has green lines running top to bottom. What can I do to fix it or what are my options?

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, panzerred,

Welcome to our forums!  Whether it’s 27 days, or 27 months, having a TV no longer functioning as expected is an understandably frustrating experience, and it’s disappointing to hear this seems to be the case with the Toshiba TV you recently purchased with us. 

With that said, your TV should still be covered by the 1-year manufacturer’s warranty, so if you’re still having issues with the lines that you’re seeing, I recommend scheduling an appointment with our Geek Squad, so they can take a closer look, and hopefully resolve the issue.  If this is something you’d be interested in, you’ll be able to schedule an appointment here, or by phone at 1-800-433-5778.

Regards,

[panzerred]

So geek squad handles Toshibas 1 year warranty issues?

[SeanM-BBY Retired: Social Media Specialist]

Hi, panzerred,

To clarify, our Geek Squad should be able to utilize your TV’s warranty to service your TV.  If you have any other questions regarding the services our Geek Squad offers, or to get your service appointment scheduled, I’d recommend contacting Geek Squad directly at 1-800-433-5778.

All the best,