03-08-2019 09:18 AM
03-08-2019 09:33 AM
Did you purchase any sort of Geek Squad Protection Plan on the television? If not, I would recommend giving Toshiba a call to see what they would offer. An exchange on that television if it is outside the return period would be up to the manager on duty at the store you purchased it from.
03-08-2019 10:49 AM
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I also like to unwind at the end of a long day by catching up on my favorite shows. I apologize for any inconvenience that this issue has caused you.
We would be happy to help see what support options might be available to you. Can you please provide your full model number?
03-08-2019 04:27 PM
Thanks for confirming your model information. This item is a Best Buy exclusive. For support under the manufacturer's warranty, please give us a call at (888) 237-8289.