Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎03-08-2019

Toshiba 55’ fire tv edition

I got the tv and it’s been working for few weeks but it suddenly went off during operation. Indicator light is on and you can hear Alexa beep and other remote button sounds..seems like the screen isn’t just displaying
Recognized Member
Posts: 170
Registered: ‎09-03-2018

Re: Toshiba 55’ fire tv edition

Did you purchase any sort of Geek Squad Protection Plan on the television? If not, I would recommend giving Toshiba a call to see what they would offer. An exchange on that television if it is outside the return period would be up to the manager on duty at the store you purchased it from.

Posts: 358
Topics: 12
Kudos: 134
Solutions: 26
Registered: ‎11-30-2015

Re: Toshiba 55’ fire tv edition

Greetings, Mjbetiku!

 

Welcome to our online community, here on the Best Buy Forums!

I also like to unwind at the end of a long day by catching up on my favorite shows. I apologize for any inconvenience that this issue has caused you.

We would be happy to help see what support options might be available to you. Can you please provide your full model number?

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎03-08-2019

Re: Toshiba 55’ fire tv edition

55FL621U19 ..... that’s the model number
Highlighted
Posts: 358
Topics: 12
Kudos: 134
Solutions: 26
Registered: ‎11-30-2015

Re: Toshiba 55’ fire tv edition

Mjbetiku,

Thanks for confirming your model information. This item is a Best Buy exclusive. For support under the manufacturer's warranty, please give us a call at (888) 237-8289.

 

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!