07-23-2018 11:42 AM
07-31-2018 08:17 AM
Welcome to the Best Buy Community forums. I apologize for my delayed response. We’ve been unusually busy recently, and it is taking longer than we’d like to get back to everyone that reaches out to us for assistance.
I’ve had a fridge go out on me before, so I understand how frustrating this kind of situation can be. I’m sorry that it took so long to get someone out to your home to diagnose your fridge, and longer still to get a repair completed. Under the Terms & Conditions of our Geek Squad Protection Plans, we do not offer a 5-day repair guarantee for appliances, however.
I’d be happy to document your concerns in our corporate systems so that we can use your feedback to help provide better service in the future. If the repair hasn’t yet been completed, I’d also like to look in to this to see if I can assist at all.
What I’d need you to do is send me a private message by using the link in my signature below this post. Please include your name, email address, and phone number. If you have your Geek Squad Protection plan number, that would help as well.