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New Member
Posts: 2
Registered: ‎06-08-2018
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Terrible policy

Drove 60 miles to Pensacola store, to have my Lapp top checked. After waiting 15 minutes to speak to a rep at repair counter. He would not take the computer because we didn’t have an appointment.. we just wand to see if our power cord was bad . He said must have an appointment. He took about 7minutes to make us an appointment for tomorrow.. Remember we drove 60miles to get there. Would not let us drop it off. Said it company policy to take no walk ups.
Well here is my new policy, I no longer will do any business with Best Buy, overt the years I have bought 4 computers for myself, daughters and grandchildren, 3 TV,s, several phones, GPS and a few cameras.
My new policy is: I will never set foot or buy anything from Best Buy again and that goes for my family also as I usually us my money. I have canceled my Best Buy credit card. I know you guys are a very big company and I am nothing on your bottom line, however I predict in 10 years or less you will go the way of Circuit City.
Posts: 1,558
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Solutions: 64
Registered: ‎08-08-2017

Re: Terrible policy

Hello Elrago,


Welcome to our community. If there's one thing I don't like doing, it's waiting around. I'm the kind of person that needs to be moving around all the time, and I get a bit stir crazy having to wait for pretty much anything. I can imagine the frustration I would feel if spent hours in the car driving somewhere, only to be told I wouldn't receive assistance upon my arrival. I apologize for any frustration this experience caused you.


In an effort to accommodate as many customers as possible, our Geek Squad Agents work with customers on an appointment-only basis in our stores. We find that this helps us appropriately staff our stores with enough Agents to help our customers without keeping them waiting in a line. That said, I can see why this would put a bit of a kink in your plans if you were unaware of this beforehand, and I regret any inconvenience to you. I would be happy to formally document your remarks here at our Corporate office so they may be reviewed by the appropriate individuals.


If there is anything else I can do to assist you with this or any other concern, you are more than welcome to reach out, anytime.



Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-08-2018

Re: Terrible policy

Took to a local computer store. He tried a new power cord and computer came up. Took less than 5 minutes to check. I thought I would have Best Buy check it out, since I got the computer there.. well you want be bothered with my business anymore!!!