12-27-2020 05:55 PM
12-27-2020 07:56 PM
12-29-2020 01:43 PM
Hello, ojdjuice777, and welcome to our online community!
Thank you for posting on our forum from support. As someone who uses their computer every day, I know how necessary it is to have a functioning device. I can understand wanting to get this repaired, and I hate to hear about the experience you had with diagnosing the issue and getting assistance. It's important to us that you receive the best service possible. I'd like the chance to provide any assistance that I can now.
To start, please send me a private message including your full name, email, and phone number so I can review the situation further. In addition, please share if you've picked up your computer or have had any continued communication with the store since your post. You can find the blue option to message me to the right of my name below.