03-15-2019 01:09 PM
03-15-2019 01:40 PM
Hi there, wilsoma5!
Welcome to our Best Buy Forum community! While I wish you had joined under better circumstances, I'm glad you took the time share this experience with us.
We know that you put a lot of thought in to selecting the perfect washer for your home, so we appreciate that you decided to make this purchase with us. That said, this is far from the stress-free experience we had intended for you.
As someone who has gone without a working washer, I know firsthand how difficult it is to watch your laundry pile up and have to plan a special trip to a friend or family member's home to borrow their washer and dryer. We know that situation is far from ideal, which is why our Geek Squad Protection Plan is meant to make your life easier in case a situation like this occurs. While it's hard to hear, I appreciate you letting us know that has not been your experience with the Geek Squad Protection Plan.
Using the blue "Private Message" feature in my signature please send over the following:
I look forward to hearing from you with those details so we can look in to possible options to turn this around.