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Posts: 1
Registered: ‎12-28-2020

Terrible Customer Service Regarding Claim approved for replacement

After having a broken LG Oled 55 inch TV as of July my claim was approved for a replacement on 12/15/20. Unfortunately Best Buy says the do not have the info in their system and says I need to contact AIG and find out why they havent sent the info. I have been calling as of last week, on hold for hours only to be hung up on. Again today I have been on hold already for over 3 hours and no one picks up the line. I am beyond frustrated that after paying nearly $2000 for a TV, plus paying for the extended warranty that I am unable to get anyone from either Best Buy nor AIG to help. Whats the point of purchasing the extended warranty? What do I need to do to get someone to do the right thing and resolve this issue??!!

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Registered: ‎11-29-2016

Re: Terrible Customer Service Regarding Claim approved for replacement

Good morning, dbpuig,


Welcome to our forums, and thank you for reaching out to us for assistance.  While I’m happy to hear your broken TV has been approved for exchanged, I can certainly understand your disappointment with the delay in getting this exchange completed.  I can’t say I blame you for your frustration up to this point, but I am optimistic we’ll be able to help get this matter resolved as soon as possible.


I’d like to take a closer look into this exchange and see what we can do to move this along, however, I’ll just need some additional information from you in order to do so.  If you could send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your service order number for your TV
  • Any case IDs or approval numbers you may have been provided for this exchange


As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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